The Australian consumer watchdog has taken AirAsia Bhd to court for allegedly failing to disclose the full price of fares for flights from Australia to overseas destinations.
The airline said it was seeking legal advice on the matter.
“AirAsia is investigating internally an application made in the Federal Court of Victoria with regards to alleged contraventions of the Australian Consumer Law with respect to claimed non-all-inclusive fares being presented on its website to Australian consumers.
“The allegations relate to specific routes from Australia with transit through Kuala Lumpur,” the low-cost carrier said in a statement on Thursday.
It added that “the company takes seriously its obligations with regards to complying with consumer legislation and has operated successfully in Australia since 2007 without any previous claims.
“The company is currently seeking legal advice and as the matter is now subject to legal proceedings, the company won't comment further at this time.''
On Tuesday, AirAsia's sister airline, AirAsia X, launched its much awaited KL-Sydney-KL route. On the same day, the Australian Competition and Consumer Commission (ACCC) filed a suit in the Federal Court against AirAsia. Both AirAsia and AirAsia X share the same website for selling tickets.
This also comes a week after the airline announced the axing of its flights to London, Paris, New Delhi and Mumbai for various reasons. (mtq)
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